Module 1: Foundations of Professional Communication

• Communication process
• Verbal and non-verbal communication
• Communication barriers
• Active listening

Module 2: Workplace Communication Excellence

• Internal communication
• Professional conversations
• Communication etiquette
• Building rapport

Module 3: Interpersonal Communication

• Understanding personalities
• Empathy and emotional awareness
• Assertive communication
• Difficult conversations

Module 4: Influence Through Communication

• Persuasion principles
• Questioning techniques
• Building credibility
• Professional confidence

Module 5: Communication Mastery

• Presentation practice
• Workplace scenarios
• Feedback and coaching
• Personal improvement plan